This Privacy Policy explains how Lancar138 collects, processes, stores, and protects your personal data when you use our platform. We are committed to handling your information responsibly and in accordance with applicable data protection standards.
All data transmitted between your device and Lancar138 is protected by 256-bit SSL encryption. Personal and financial information is stored on secured, access-controlled servers.
Lancar138 does not sell, rent, or trade your personal information to third-party marketing companies. Your data is used exclusively for platform operations and regulatory compliance.
You have the right to access, correct, and request deletion of your personal data at any time. Submit a request to our support team and we will action it within the legally required timeframe.
We collect only the data that is necessary for account operation, identity verification, payment processing, and regulatory compliance. We do not collect data for the sake of collecting data.
We do not hold your data indefinitely. Retention periods are defined by regulatory requirements and platform necessity. Data that is no longer required is securely purged from our systems.
All personal data processing at Lancar138 is conducted under one or more lawful bases — consent, contractual necessity, legal obligation, or legitimate interest — as required under applicable data protection frameworks.
Your Data Rights at a Glance
Lancar138 ("we", "us", "our", "the Platform") is committed to protecting and respecting the privacy of all individuals who access and use our online gaming platform at https://lancar138.cam (the "Platform"). This Privacy Policy (the "Policy") sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed.
This Policy applies to all personal data collected through the Lancar138 website, mobile interface, customer support channels, and any related services we offer to players. It should be read in conjunction with our Terms & Conditions and our Responsible Gambling Policy.
By registering an account on Lancar138 or by continuing to use our Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must cease using the Platform immediately.
This Policy was last reviewed and updated on 1 January 2026. We encourage players to review it periodically, as changes may occur to reflect developments in data protection law or our platform operations.
For the purposes of this Privacy Policy, the following definitions shall apply:
Lancar138 acts as the Data Controller for all Personal Data collected and processed via the Platform. As Data Controller, Lancar138 is responsible for determining the purposes for which, and the manner in which, your Personal Data is processed.
For all data protection enquiries, requests to exercise your rights, or concerns regarding the processing of your Personal Data, please contact our designated support team using the contact details provided in Section 16 of this Policy. We will acknowledge your request within three (3) business days and aim to resolve all queries within thirty (30) calendar days.
We collect Personal Data from you in the following categories and circumstances:
When you create a Lancar138 account, we collect:
To comply with our anti-money laundering obligations and to verify your identity, we may collect:
When you deposit or withdraw funds via methods including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, or cryptocurrency, we collect:
Lancar138 processes Personal Data under one or more of the following lawful bases, as required by applicable data protection legislation:
| Lawful Basis | Examples of Processing Activities |
|---|---|
| Contractual Necessity | Account registration, processing deposits and withdrawals, resolving disputes, delivering gaming services |
| Legal Obligation | KYC identity verification, anti-money laundering checks, age verification (21+), compliance with regulatory directions |
| Legitimate Interest | Fraud detection and prevention, platform security monitoring, improving service quality, analytics |
| Consent | Marketing communications, non-essential cookies, personalised promotional offers |
Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal. To withdraw consent for marketing communications, update your preferences in your account settings or contact our support team.
Lancar138 uses your Personal Data for the following purposes:
Lancar138 does not sell, rent, or trade your Personal Data to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis and under appropriate confidentiality obligations:
We share necessary transaction data with payment processors facilitating your deposits and withdrawals — including providers operating DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, and cryptocurrency gateway services. These providers process your data solely to execute the requested transaction.
KYC verification may be conducted with the assistance of regulated third-party identity verification service providers. These providers receive only the minimum data required to complete the verification process and are contractually prohibited from using it for any other purpose.
Our casino game providers may receive limited session and technical data (such as session tokens, game round identifiers, and stake amounts) strictly for the purpose of delivering and settling game results. No personally identifiable information such as your name, address, or payment details is shared with game providers.
We may disclose your Personal Data to competent regulatory authorities, law enforcement agencies, or courts where we are legally required to do so, including in response to court orders, regulatory investigations, or requests under applicable anti-money laundering legislation.
We may share data with our lawyers, auditors, and other professional advisers where strictly necessary to obtain professional advice or to manage legal claims or disputes. All professional advisers are bound by confidentiality obligations.
All third parties with whom we share your data are contractually required to maintain appropriate security measures and to process your data only for the specified purpose.
Lancar138 uses cookies and similar technologies to operate and improve the Platform, personalise your experience, and analyse usage patterns. Cookies are small text files stored on your device when you visit the Platform.
| Cookie Type | Purpose | Consent Required |
|---|---|---|
| Strictly Necessary | Session authentication, login state management, security tokens. Essential for the Platform to function. | No |
| Functional | Remembering your language preference, game display settings, and last-used payment method for convenience. | No |
| Analytics | Aggregated data on page views, session durations, and feature usage to improve Platform performance. Data is anonymised where possible. | Yes |
| Marketing | Tracking promotion engagement and managing opt-in marketing communications relevant to your gaming preferences. | Yes |
You may manage your cookie preferences at any time through your browser settings, which allow you to block or delete cookies. Please note that disabling strictly necessary cookies may impair your ability to log in to or use the Platform. Disabling analytics or marketing cookies will not affect your access to gaming features.
Lancar138 retains Personal Data for as long as is necessary to fulfil the purposes for which it was collected, including for compliance with applicable legal, accounting, and reporting obligations. Our standard retention approach is as follows:
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.
Lancar138 implements appropriate technical and organisational security measures designed to protect your Personal Data against accidental loss, unauthorised access, use, alteration, or disclosure. Our security measures include, but are not limited to:
While we apply industry-standard security measures, no method of transmission over the internet or method of electronic storage is entirely secure. We cannot guarantee the absolute security of data transmitted to or from our Platform, and any transmission is at your own risk. If you suspect that your account has been compromised, contact our support team immediately.
Lancar138 will never ask for your password, PIN, or full payment card details via live chat, email, or any other channel. If you receive any such request purportedly from Lancar138, treat it as fraudulent and report it to our support team immediately.
Some of the third parties with whom we share your data, including game content providers, KYC verification partners, and technology infrastructure providers, may be located outside Malaysia or the jurisdiction in which Lancar138 is domiciled. In such cases, your Personal Data may be transferred to and processed in countries that may not provide the same level of data protection as your home country.
When transferring Personal Data internationally, Lancar138 ensures that appropriate safeguards are in place to protect your data. These safeguards may include contractual clauses requiring the recipient to apply equivalent data protection standards, or reliance on the recipient's participation in a recognised data protection framework.
By using the Lancar138 Platform, you acknowledge and consent to the transfer of your Personal Data to recipients in other jurisdictions as described in this Policy, subject always to the application of the safeguards described above.
Subject to applicable law, you have the following rights in respect of your Personal Data held by Lancar138. To exercise any of these rights, contact our support team with your verified account credentials and a clear description of your request.
We will respond to all valid data rights requests within thirty (30) calendar days of receipt. In complex or high-volume cases, we may extend this period by a further two months, in which case we will notify you of the extension and the reasons for it within the initial thirty-day period.
Lancar138 is strictly an adults-only platform. The Platform is intended exclusively for players who are 21 years of age or older. We do not knowingly collect or process Personal Data of individuals under the age of 21.
Age verification is a mandatory component of our KYC process. Any account found to belong to a person under 21 years of age will be immediately suspended, and all associated funds and winnings may be forfeited in accordance with our Terms & Conditions.
If you believe that we have inadvertently collected Personal Data from a minor, please contact us immediately at the address provided in Section 16. We will take prompt steps to delete such data from our systems.
The Lancar138 Platform may interact with third-party services in the course of delivering our gaming content, payment processing, and technical infrastructure. These third-party services operate under their own privacy policies and data processing practices, which are independent of this Policy.
Lancar138 is not responsible for the privacy practices or content of any third-party service providers with whom data is shared in accordance with Section 7 of this Policy. We recommend that you review the privacy policies of any third-party services that are material to your use of the Platform.
Lancar138 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or platform operations. Material changes to this Policy will be notified to registered players via email or through a prominent notice on the Platform prior to the change taking effect.
The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Policy periodically to remain informed about how we protect your Personal Data.
Your continued use of the Lancar138 Platform following the publication of a revised Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you must cease using the Platform and may request account closure in accordance with our Terms & Conditions.
For all privacy-related enquiries, requests to exercise your data rights, or concerns about the processing of your Personal Data, please contact the Lancar138 support team through the following channels:
Our support team can assist in English, Bahasa Melayu, and Chinese. All formal written requests will be responded to in English unless you specify otherwise.
We will acknowledge all data rights requests within 3 business days and aim to fully resolve them within 30 calendar days. For complex requests, a 2-month extension may apply — we will notify you if this is the case.
If you have questions about how Lancar138 handles your data, would like to exercise your rights, or simply want to understand our practices better, our 24/7 support team is ready to assist — in English, Bahasa Melayu, or Chinese. For a deeper understanding of our platform rules, visit our Terms & Conditions page.